Frequently Asked Questions

Everything you need to know about our custom engraved fashion pieces.

How long does the engraving process take?

Each piece is meticulously crafted by our artisans. Please allow 3-5 business days for the engraving process before your order is shipped.

Can I return a personalized item?

Because engraved items are custom-made specifically for you, they are non-returnable unless there is a manufacturing defect or an error on our part.

What materials do you use for your jewelry?

We use premium materials including 14k gold, sterling silver, and surgical-grade stainless steel to ensure your personalized pieces last a lifetime.

Is there a character limit for engravings?

Character limits vary by product size and design. You will see the specific limit displayed on each product page as you customize your item.

Do you offer international shipping?

Yes, we ship our custom fashion pieces worldwide. Shipping times and costs vary depending on the destination country.

How should I care for my engraved jewelry?

To maintain the brilliance of your engraving, we recommend cleaning your jewelry with a soft cloth and avoiding contact with harsh chemicals or perfumes.